Frequently asked questions


1. Shipping


Not all possible shipping options are listed in our shop. Should you have any special requests, please contact us. Please note that special requests are not reimbursed in case of return.


2. Are our gemstones genuine and natural?


Yes, each gem, which we offer is, unless explicitly stated otherwise, natural origin. Please note that this excludes yet no treatments (eg. heating, etc). Insofar as they are known or apparent, they are also listed. Each stone undergoes a gemological test in our laboratory.


Should you be interested in a certificate of an internationally recognized laboratory, this is of course possible. Please contact us, so we can talk about the method and costs.


3. Clarity eyeclean


We assess the purity of our stones according to the principle, which can be seen with the naked eye. This means that if eyeclean is listed as purity, with the naked eye no recognizable inclusions can be found. If striking or indeed interesting inclusions (partly prove or disprove the treatment or naturalness of a stone) are to be seen, we try to indicate this to the best of knowledge. Therefore, it can occur, that in the photo (since high magnification is used) inclusions can be seen, but they aren´t visible to the naked eye, the stone is marked as “eyeclean”.


4. Stones – varieties


we support most of all stones and varieties. If you don´t find it in our shop. Do not hesitate to ask us, as only a small percentage of our stock is listed online.


Here are a small list of examples which we have or had:

Achroite, actinolite, afghanite, andesine, adularia, agate, albite, alexandrite, allanite, almandite, amazonite, amber, amblygonite, amethyst, ammolite, analcime, anatase, andalusite, andesiten, andradite, anglesite, anorthite, apache tears, apatite, apophyllite, aquamarine, aragonite, augelite, aventurine, axinite, azurite, barite, benitoite, beryl, beryllonite, bixbite, blende, bloodstone, boleite, boracite, bornite, brazilianite, bronzite, brookite, brucite, bustamite, bytownite, cairngorm, calcite, cassiterite, catapleite, celestite, cerussite, ceylonite, chabazite, chalcedony, charoite, chert, chiastolite, childrenite, chklavite, chrysoberyl, chrysocolla, chrysoprase, cinnabar, citrine, cleavelandite, clinohumite, clinozoisite, colemanite, copal, coral, cordierite, corundum, covellite, creedite, crocoite, cryolite, cuprite, danburite, datolite, demantoid, diamond, diaspore, dinosaur bone, diopside, dioptase, dolomite, dravite, dumoriterite, ekanite, elbaite, emerald, enstatite, eosphorite, epidote, ettringite, euclase, eudialyte, fayalite, feldspar, fibrolite, fire agate, flint, fluorite, forsterite, friedelite, gahnite, garnet, goshenite, grandidierite, grossular, gypsum, hackmanite, hambergite, hauynite, heliodor, hematite, hemimorphite, herderite, hessonite, hiddenite, hodgkinsonite, hornblende, howlite, huebnerite, umite, hyalite, hydrogrossular, hypersthene, idocrase, indicolite, iolite, jade, jadeite, jasper, jeremejevite, jet, kaliborite, kammererite, kornerupine, kunzite, kyanite, labradorite, lapis lazuli, larimar, lazulite, lazurite, legrandite, lepidolite, leucite, liddicoatite, linarite, londonite, ludlamite, magnesite, malachite, manganotantalite, marble, marcasite, melanite, microcline, microlite, milarite, mimetite, mohawkite, monazite, montebrasite, moonstone, morganite,  musgravite, natrolite, nephrite, neptunite, obsidian, oligoclase, olivine, onyx, opal, orthoclase, pargasite, parisite, pectolite, peridot, petalite,  pezzottaite, phenacite, phosphophyllite, phosgenite, phosphophyllite, plagioclase, pollucite, powellite, prase, prehnite, prousite, pyrargyrite, pyrite, pyrope, pyroxmangite, quartz, rhodizite, rhodochrosite, rhodonite, rhodolite, rubellite, ruby, rutile, sanidine, sapphire, sapphirine, sard, scapolite, scheelite, schorl, scolecite, selenite, sellaite, serandite, serpentine, shattuckite, shortite, siderite, sillimanite, simpsonite, sinhalite, smithsonite, soapstone, sodalite, spessartite, sphalerite, sphene, spinel, spodumene, staurolite, stibiotantalite, strontianite, sugilite, sunstone, taafeite, tanzanite, tektite, thaumasite, thomsonite, titanite, topaz, topazolite, tourmaline, trapiche emerald, travertine, tremolite, triphane, triphylite, tsavorite, tugtupite, turquoise, ulexite, unakite, uvarovite, uvite, vanadinite, variscite, vesuvianite, villiaumite, viridine, vivianite, vorobyevite, wardite, wavellite, willemite, williamsite, witherite, wulfenite, wurtzite, xenotime, zincite, zircon,  zoisite.



No products in the cart.